Troubleshooting

Support

• + Information required while submitting a technical support issue.
• + Finding your drone serial number
• + Contact Support Team

Blueye app

• + Unable to connect to your drone from an iOS 14 device
• + Live streaming
• + Heading and/or the 3D model is incorrect

Software

• + The controller is not visible in my Bluetooth list
• + Editing Blueye video files in iMove on iPad
• + Disturbances in live feed from camera

Hardware

• + The Surface Unit is making a squeaking noise
• + The antenna on the Surface Unit is broken
• + I lost the magnet

Other

• + Issues regarding seek bar on Windows 10