Contact Support Team

Important: Do not return any equipment without our approval—unauthorized returns may incur a $199 fee.

Need help with your Blueye drone? Our Support Team is here for you! Follow these steps for quick assistance.

How to Contact Us

• Use the Blueye App
  Go to Support > Contact support to submit a request. This automatically includes diagnostic data, helping us assist you faster.

• Contact form: https://support.blueye.no/hc/en-us/requests/new

• Email: support@blueye.no

Information to Include

Diagnostics Screenshot

• If possible, connect to your drone before opening the Diagnostics page.

• If you can't connect, go to Support > View Diagnostics Info in the Blueye app, take a screenshot, and send it to us along with your drone's serial number. (How to find the drone serial nr)

Describe the Issue

• What happened, when and where?

• Did any error messages appear?

Troubleshooting Steps Taken

Have you tried:

• Restarting the drone, surface unit, or app?

• Using a different phone/tablet?

• Updating the app/drone software? (How to update the drone)

• Checking self-test? (How to run a system self-test)

• Sharing the dive logs with Blueye? (How to share dive logs with the support team)

Attachments

• Photos/videos of the issue.

• Screenshot of Diagnostics

What Happens Next?

We'll review your request and respond as soon as possible. Providing more details helps us help you faster.