If you have an issue with your drone, please email email@example.com with a description of your problem with the additional information below. Including this information ensures the technical team has the data they need to solve your problem in the fastest possible way.
You can reach out to us directly by sending an email to firstname.lastname@example.org or email@example.com and by filling the contact form on our webpage and support page. You'll typically receive a reply within less than 24 hours.
Please help us solve your problem by providing us with more relevant details, specific to your support case, such as:
- What is the problem?
- When did the problem first occur?
- What was the date and time of the last occurrence(s)?
- Is the problem reproducible?
- Is your device on the list of recommended devices?
- Did you try with a different device?
- Do you have problems with the video feed?
- When was the last time you used the drone?
If you are unable to connect to the drone, please provide us with the drone serial number and the model of your phone/tablet running the Blueye app.