Contact Support Team

If you have an issue with your drone, please send en email to support@blueye.no with the information in this article. Including this information ensures that the technical team has the data it needs to debug your problem in the fastest possible way.

Subject: Troubleshooting: (your issue)

 Text body: (copy under, paste in the text field in the email and write your issue)

Drone information: (Find drone information)

1. Drone serial number: (Find in App - Settings / Battery tube)
2. Drone software version: (Find in App start screen)
3. App version: (Find in App start screen)
4. Device type and version/year: 
5. Tether length: 

Category: (software/hardware/app)?

Dive logs synced: (Yes/No) (Send dive logs to Blueye)

Diagnostics picture: (Attach picture of diagnostics screen)

Relevant information: (describe your issue)

• What is the problem?
• When did the problem first occur?
• What was the date and time of the last occurrence(s)?
• Is the problem reproducible?
• Is your device on the list of recommended devices? 
• Did you try with a different device?
• Do you have problems with the video feed?
• When was the last time you used the drone?